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Service Privacy Policy

Protecting your privacy is important to us. We collect and use all data only in accordance with legal requirements.

This privacy policy explains how we collect, process and use of your personal data.

It also includes information on the content and scope of any agreement you give us pertaining to OrthoCush's use of your personal data.

The privacy policy is to be considered an addition to the General Terms and Conditions of

  1. The Operator of the Service is VMS Rehab Polska sp. z o.o., Warszawa 02-676, ul. Postępu 15C, KRS: 0000706546

  2. The Service gathers information about users and their behaviour in the following ways:

a) Through information entered in forms voluntarily.

b) Through cookie files saved in end-devices (so-called "cookies").

c)Through collecting web server logs by web the hosting provider – Cyberjunky Sp. z o.o., Poland, Warsaw 02-676, Postępu 15C,

operating at the given address – is VMS Rehab Polska Sp. z o.o. E-shop for home healthcare quality of life products.

Protecting your privacy is important to us. We collect and use all data only in accordance with legal requirements.

This privacy policy explains how we collect, process and use your personal data. It also includes information on the content and scope of any agreement you give us pertaining to use of your personal data. The privacy policy is to be considered an addition to the General Terms and Conditions of

If you have any queries about data protection, you can contact us by e-mail

Our Privacy Policy describes the collection and use of personal data when you visit and buy products at It also applies to complementary offerings at (e.g. use of app, purchase of goods or vouchers sold by, games or competitions).

By agreeing to this Privacy Policy, you declare that you agree that may use your data accordingly.

In addition, the data protection conditions of external services or social networks (e.g. Facebook, Google+, Twitter) that you can use while visiting apply.

2. Information in forms.

  1. The Website gathers information voluntarily provided by users.

  2. The Website can also save information about connection settings (time, IP address)

  3. The data in the forms is not shared with third parties unless agreed upon with the user.

  4. The data provided in the form may be a set of potential customers, registered by the Website Operator in the register kept by the Inspector General for Personal Data Protection.

  5. The data contained in the form is processed to meet the aim of a specific form, for example, to process a service request or contact sales clients.

  6. The data provided in the form can be forwarded to subjects that implement certain technical services - this concerns the provision of information about the owner of a registered domain to subjects that are operators of Internet domains (primarily the Research and Academic Computer Network jbr - NASK), services that support payments or other subjects with which the Website Operator cooperates in this field.

3. Information about cookie files.

  1. The Website uses cookies.

  2. Cookie files (so-called "cookies") are computer data, mainly text files, that is stored in end-devices of the Website User and is intended for use with the pages of the Web Service. Typically, cookies contain the name of a website from which they come, their storage time on end-devices and a unique number.

  3. The Website Operator places cookies in Website Users' end-devices and has direct access to them.

  4. Cookies are used for the following purposes:

a. creating statistics that help to understand how Website Users use web pages, which may lead to improvement of the structure and its content;

b. maintaining Website Users' session (after logging in) due to which each user does not have to retype the name and password after browsing the pages;

c. determining user profile in order to display advertising materials that are matched to this profile, in particular Google Network.

  1. The Website uses mainly two basic types of cookies: session cookies and persistent cookies. Session cookies are temporary files that are stored in the end-device of the User until logging-out, leaving the website or turning off the software (web browser). Persistent cookies are stored in the end-device of the User for a specified time that is determined in cookie parameters or until the User deletes them.

  2. Software for browsing websites (a browser) usually allows storing cookies on users' end-devices by default. Website Users can change these settings. The web browser allows deleting cookies. It is also possible to block cookies automatically. Details of how to do so can be found in the help section or the browser documentation.

  3. Restrictions on the use of cookies may influence some of the functions available on the Website pages.

  4. Advertisers and partners cooperating with the Website Operator can also use cookies placed on Website Users’ end-devices.

  5. We recommend that you read the privacy protection policies of these companies to be aware how cookie files are used in statistics: Google Analytics Privacy Policy

  6. Ad networks may use cookies, especially Google, to display ads that are matched to the specific use of the Website. They may keep the information about the user's navigation paths and time spent on a given page.

  7. In terms of information on user preferences gathered by the Google ad network, each user can view and edit the information in the cookies with the use of the following tool:

  8. Cookies Unrelated to Online Advertising

  9. When you visit our websites, we place information on your computer in the form of a cookie, which is recognised automatically the next time you visit. A cookie is a short piece of information in text form that is transmitted as a Hypertext Transfer Protocol header. The cookie is either sent from the web server to the browser or generated by scripting (such as JavaScript). Cookies allow us, for example, to adapt a website to meet your interests. If you do not wish us to recognise your computer again later, please set your web browser to delete cookies from your computer, to block all cookies or to warn you before saving a cookie. However, you may not be able to avail of the full scope functions.

  10. uses the following cookies (unrelated to online advertising):

  11. a) Session cookies (e.g. fonts, for help texts, AB tests);

  12. b) Language or regional settings cookies ( uses these to store the country, currency or language settings with which our websites should be displayed).

4. Managing cookie files - how to give and withdraw consent in practice?

  1. If the User does not wish to receive cookie files, he may change the browser settings. However, it is worth noting that disabling cookies that are necessary for the processes of authentication, security, maintenance, and user preferences can hinder, and in some cases, prevent the user from viewing web pages.

  2. To manage the cookie settings, choose the web browser/system from the list below and follow the instructions:

a. Internet Explorer

b. Chrome

c. Safari

d. Firefox

e. Opera

f. Android

g. Safari (iOS)

h. Windows Phone

I. Blackberry

5. Server logs.

  1. Information about some user behaviour is subject to logging-in into the server layer. This data is used only to administer the Website and provide the most efficient use of hosting services.

  2. Browsed resources are identified by URL addresses. Moreover, the following may also be saved:

a. request time,

b. reply sending time,

c. name of the client's station - the identification is carried out by the HTTP protocol,

d. information about errors that occurred during implementation of the HTTP transaction,

e. URL address of the previously visited page (referrer link) - if the Website was entered through a reference link,

f. information about the user's browser,

g. IP address.

  1. The aforementioned data is not associated with individual persons viewing the pages.

  2. The data is used only for server administration purposes.

6. Providing data.

  1. The data can be made available to third parties only within legally allowed limits

  2. The data that enables identifying a given user is made available only upon the user's consent.

  3. The Operator may be required to provide the information gathered by the Website to authorised bodies based on legitimate demands arising from the demand.

7. Collection and Use of Data Without Registration

You can use without providing us with personal data. When you access our online shop website, communication-related details (e.g. IP address) or usage-related details (e.g. content viewed) are generated automatically by technical means to ensure that you can use the content as you wish. This data is stored and used by us without a specific personal link in order to obtain technical or statistical information for troubleshooting or to improve our website, or for research and analysis purposes.

8. Use of Personal Data when Using

In order to be able to offer our services, we need various types of data:

When you register, we collect your basic data (member name, first name and surname, email address, password). Once you decide to place an order with, we will also collect your invoice address and delivery address.

We do not pass personal data to third parties unless you have previously agreed to this or it is legally permissible for us to do so. We do pass personal information to other members of, such as contractual partners as part of a purchase (e.g. contact information, postal address, payment information and details). Data of this kind pertaining to other members may only be used for necessary communication in relation to (e.g. a purchase or a complaint). In particular, you may not use the data of other members for advertising purposes, unless the member in question has expressly agreed to such use.

Data can be passed on to contractors hired and supervised by us to provide technical services (e.g. hosting, maintenance) or to support us otherwise (e.g. customer service). Naturally, we follow all data protection obligations and require our partners to do likewise. is required to pass personal data and/or usage data to investigative, judiciary and regulatory authorities if and as far as is necessary to defend against threats posed to public safety and to investigate crimes in accordance with legal requirements.

To guard our rightful interests, we may obtain credit checks about you and/or have your personal data verified via a credit card company.

9. Data storage in conjunction with customer relationship management systems

We work with a supplier of customer relationship management (CRM) systems in Poland, who provides us with services. The service provider processes customer data (names, e-mail addresses and address data of our members, as well as sales data) on our behalf only. No data is transmitted to countries outside of the EU.

10. Facebook

On our platform we use the services of the American web network facebook (facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA). For example, we have installed the facebook "Like" button (a plug-in). This means that we have implemented the "Like" button in our website using a programming code supplied by facebook. The plug-ins can be recognised by their use of one of facebook’s logos (a white “f” on a blue tile or a “thumbs up” icon). The list and appearance of facebook’s social plug-ins can be viewed on facebook’s site:

You can use the “Like” button to show facebook friends and other facebook users which items you like/recommend. Depending on your settings, this may happen automatically, i.e., items that you place on favourite are displayed on facebook (automatic sharing).

As soon as you call up the page, data will be transmitted to facebook, regardless of whether you click the button or not. If you click the “Like” button, facebook will also receive the information that you enjoyed a certain piece of content. The content of the plug-in is transmitted from facebook directly to the user’s browser and back. has no control over the scope of the data collected by facebook via this plug-in and for that reason can only provide you with the information known to

The inclusion of the plug-in means that facebook is told that you have called up a certain page of website. If you are logged into facebook at the same time, you can be identified (e.g. for the purposes of advertising on facebook). If, for example, you press the “Like” button or post a comment, this information is transmitted from the browser directly to facebook and is stored there. If you do not use facebook, the service can still, at a minimum, collect and save your IP address. The purpose and scope of data collection and the further processing and use of data by facebook, as well as the applicable user rights and setting options to protect a user’s privacy can be found in facebook’s data protection policy:

If you are a member of facebook but do not want facebook to collect information about your visit to the site and to link this information to your facebook account, you must log out of facebook before visiting

If you are not a facebook member and/or have not (yet) agreed to data collection and use by facebook, recommends that you not click on facebook plug-ins.

Furthermore, offers the option “Log in with facebook”, which allows you to register and log into using your facebook access data. If you do so, will receive information from facebook on your public profile (e.g. name, profile picture, age range, sex, language, country) as well as your friends list and email address. You can also allow further exchanges of information between and facebook. Even if you have an profile, you can use this method to link it to your facebook profile in order to making logging in easier. never posts on your facebook wall or passes on your personal data to facebook third parties without your permission. The administration of your member account and your facebook profile is under your control.

We assume that your protect your facebook access data as well as you do your password. We do not receive the password that you use to log in to facebook as it is encrypted.

11. Other Plug-ins and External Services website may contain other plug-ins. The plug-in is the responsibility of the provider in question (e.g. Google+, Twitter). The plug-ins installed are marked with the relevant logo, e.g. a Google or Twitter logo.

A visit to website may execute these plug-ins. This can mean that information about your visit (particularly the IP address) is forwarded to the plug-in provider and stored by said provider. If you are registered with one of them, and logged in, your visit to website can be assigned to your account. If you click on the plug-in, third parties can see this. This information is also sent directly to the plug-in provider and stored there. You can prevent being identified by logging out of the account you hold with the plug-in provider – and, if necessary, deleting the cookies – before you visit online E-shop. cannot control the scope of the data that each provider collects using the plug-in, or how it uses it. would like to refer you to the data protection provisions of the provider in question, if there are any. Often, the provider offers settings to allow users to decide how of their data should be handled. We recommend that you find out about the type, scope and purpose of the collection and use of personal data directly from the provider, as well as about any processing of data that may take place outside the EU:

- Google+
This social network is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The Google+ button can be identified by the “+1″ icon. You can see the Google+ data protection policy here:

- Twitter
Twitter is a microblogging service offered by the American company Twitter, Inc. (795 Folsom St., Suite 600, San Francisco, CA 94107). You can see the Twitter data protection policy here: recommends that users who are not customers of a plug-in provider or of an external service linked via a plug-in, or who have not agreed to data collection and use by such services, do not use or click on such plug-ins.

12. Google Analytics website works with Google Analytics: Google Analytics is a web analysis service from Google Inc. Google Analytics uses cookies, which are text files that are stored on your computer and which allow your use of the website to be analysed. The information generated by the cookie regarding your use of this website is generally transmitted to and stored on a Google server in the United States. IP anonymization has been activated on websites, meaning that the IP addresses of Google users within European Union member states or in other states that are party to the EEA Agreement are truncated before being communicated. Only in exceptional circumstances is the full IP address transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about activity on the website for the site owner and to provide additional services connected to website use and internet use. The IP address transmitted by your browser through Google Analytics is not merged with other data by Google. You can prevent the storage of cookies by means of a browser software setting; however, if you do so, you may not be able to use all the functions of this website. Furthermore, you can prevent the recording of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by installing the browser plug available at the following link:

The current link is:

13. Consent to the use of Google Remarketing

You agree to the use of Google Remarketing

Google Remarketing is a service for interest-based ads. The Remarketing Tag sets cookies for pages of the website for the visitor (eg. for certain products that a viewed or clicked on), which are later used for advertisements on websites by third-party vendors, including Google. Visitors can disable the use of cookies by Google in their Ads Settings:

Alternatively, visitors can disable the use of cookies by third parties by accessing the deactivation page of the Network Advertising Initiative:

14. Agreement to the Use of Data for Purposes of Own Advertising or Market Research

You agree that we can collect, process and use your personal data for our own advertising or market research purposes, but in particular for needs-led design of the goods and services offered by us. We can collect, collate and use your data, in anonymised form in order to improve our services, pages and advertisements.

15. Agreement to Receive Marketing Emails and the OrthoCushTM Newsletter

If you agree to the receipt of marketing emails or newsletters (e.g. when you register or during a later log-in), you thereby agree to receive Newsletter containing content chosen by us, or emails with advertising, at the email address that you have supplied to us. newsletters or marketing emails may appear at regular or irregular intervals and, in addition to information pertaining to, may contain offers from third parties.

You can unsubscribe to marketing emails and newsletters at any time under My OrthoCush™ account or via a link in the email in question.

16. Agreement to Targeted Advertisement Insertions and the Use of Tracking Cookies for Advertising Purposes

During the use of website, cookies or code snippets related to online advertising are placed on users’ computers (see the information on cookies in general and/or those unrelated to advertising at number 5 above), or the user can be identified by means of his/her log-in. records information regarding your activities on website (e.g. surfing behaviour, items you have looked at or placed on a wishlist, links you have clicked on). We would like to use this information to make your experience at more pleasant and/or to show or inform you of items, offers, promotions or advertising that may interest you. places its own ads or works with external partners to place and optimise its own or third parties advertisements. These external partners may place a cookie on your computer, for example if you visit websites; however, no personal data such as name, address or date of birth will be collected, stored or transmitted. Recording of complete IP addresses is also prevented. You can also delete the cookies from your browser at any time and so prevent future advertising based on them.

You hereby agree that we may show targeted advertising (e.g. on our website or in app) and place an associated tracking or partner cookie or code snippet – or allow a third party to do so – that allows targeted advertising to be shown, for example advertising relevant to your age group, your location or to products that you have looked at, recommended, bought or sold (this is known as remarketing, retargeting or behavioural advertising). However, if you see advertising of this sort, it does not mean that we have provided the advertising parties with personal data such as your name, address and date of birth; IP addresses are truncated.

17. Agreement to the Use of Google AdSense

You hereby agree to the use of Google AdSense by

AdSense is a service used to integrated advertisements from Google. Google AdSense uses cookies, which are text files stored on your computer and used to analyse your use of the website. Google AdSense also uses web beacons, as they are known (invisible graphics web beacons can be used to evaluate information such as the traffic on these pages.

The information generated by the cookies and web beacons regarding your use of this website (including the IP address of the member) and the delivery of advertising formats is transmitted to and stored on a Google server in the USA. This information can be passed on by Google to its own contractual partners. Google will not, however, merge your IP address with other data it has stored about you.

You can prevent the installation of cookies by means of a browser software setting; however, if you do so, you may not then be able to use all the functions of this website. Individual settings can also be made, and Google advertising can be deactivated, at The use of cookies by third-party providers can also be prevented if you call up the deactivation page of the Network Advertising Initiative (

18. Disclosure, Deletion and Blocking of Data

You can view, edit and, if desired, delete your data and settings under “My OrthoCush™ account”, Furthermore, will disclose, free of charge, the data held on the querying party, either electronically or in writing. Before we disclose such information, we may require that documentation be provided to establish the identity of the querying party.

Blocking and deletion of data is carried out in accordance with legal requirements.

19. Protection of Your Data, Security

We use the usual standard security procedures, including encryption, passwords and physical security to protect your personal data from unauthorised access and disclosure and to prevent annoying communication (spam). The information on your profile is stored on a secure server and protected by a firewall.

20. Revocation of Agreement, Refusal of Advertising, Market Research or Opinion Polling

If the use of personal data is based on your agreement, this agreement can be revoked at any time; the revocation, however, will only apply to future use of the data. You can revoke this agreement by an email to Revocation of your agreement may mean that certain services are no longer available or that your usage relationship with is ended. We retain the right to place our data protection activities on a legal basis at any time.

You can also refuse the use of your data for the purposes of advertising, market research or opinion polling at any time – the simplest way to do so is via an email to Doing so will not incur any greater costs than the transmission costs included in the basic tariffs. Every time we use your data for these purposes, we will remind you of your right to refuse such usage and/or provide you with a simple means of unsubscribing (e.g. a link).

21. Change

As technology advances, we will also adapt our Privacy Policy. We will add changes to this page in good time, and, if necessary, ask you for fresh agreement. All the same, you should view this page on a regular basis in order to find out about the current status of the Privacy Policy